The Western Equipment Dealers Association (WEDA) selects SATISFYD as their newest Preferred Partner and exclusive provider of Customer and Employee Engagement Solutions.
Brought together by their mutual passion to help WEDA members succeed, SATISFYD’s solutions give WEDA dealers the tools to improve their customer and employee experiences. SATISFYD industry benchmarks and best practices guide dealers to adapt to changing customer expectations, at all points in the customer journey.
“We are pleased to welcome SATISFYD to our Preferred Partner Program,” said John Schmeiser, CEO of WEDA. “Helping our members provide an even higher level of service is always a goal, and we believe the SATISFYD program will help every department in the dealership achieve higher engagement solutions with their customers.”
WEDA Preferred Partner Companies are selected by the WEDA Board of Directors following an extensive vetting process. The Partner Programs Committee evaluates the potential benefits to their members of establishing a partnership and then interviews dealers already utilizing the company’s services to obtain feedback and their willingness to recommend this company to fellow dealers. SATISFYD is honored to be named a WEDA Preferred Partner Company. SATISYD Partner Program
Ryan Condon, CEO of SATISFYD shared, “We have been working with heavy equipment dealers to drive improvement in customer and employee experiences since 1998. We have a deep knowledge of the unique challenges in this industry and are excited to partner with WEDA to support their member education and improvement initiatives.”
SATISFYD was founded in 1998 as a leading provider of Customer & Employee Feedback Management Programs for over 1,000 dealers across North America. The Voice of the Customer Program is a full-service customer satisfaction survey process offering Parts, Service, Rental, Sales and Precision Farming experience surveys. The Voice of the Employee Program is an in-depth Employee Engagement Survey Solution that compares employee engagement at each location, department, and against the benchmark for dealers. We compare your employee and customer Net Promoter Scores to uncover actionable insights within your organization. To learn more about SATISFYD and its services www.satisfyd.com.